Job title – Customer Service Co-Ordinator
Company: Chip Chip is an alternative energy company that produces high quality wood chip nationwide and selling to customers from our 10 depots. We are a company that is rapidly expanding and looking for team members that are self starters and would also like to be a part of a collegial environment.
We are looking for someone to assist with all aspects of the after sales process reporting directly to the customer service manager. The role will be varied and busy having involvement in all aspects of the after sales, customer service, order fulfilment and delivery process. The individual will be the link between sales and the after sales team.
Main duties and tasks-
Assisting customer service manager.
Liaising with customers on a daily basis.
Receiving and processing new orders from customers.
Recording and responding to any customer problems or complaints.
Assisting with general admin and office work
Assisting with delivery paper work using sage- sending paper work to site staff and customers
Liaise with site staff- keep a morning checklist. Work with logistics to track any late collections
Haulage quotes for the sales team.
Keeping a transport matrix- Updating and finding potential new haulage contacts
Skills and Qualifications
· Experienced in using all manner of Microsoft office, including outlook and be generally IT literate.
· Experienced in Excel
· English skills essential
· Polite and friendly phone manner
· Experience in SAGE would be an advantage
· Logistics experience
· Customer service experience
Able to work both as part of a team and unsupervised whilst still maintaining a high level of output. Must be flexible and able to prioritise work load and working as a team.
Full time – 8am-4pm (start and end time may be adjusted to accommodate staff schedules)
Job Type: Full-time
Job Location: Shrewsbury SY3
Required education: High school or equivalent
Salary: £18,000- £20,000
Please email your CV to: email@example.com
Here at Chip Chip we can help you in choosing the best biomass solution to suit your needs. Here is an example of a double decker solution where the client had some space restrictions. So the fuel store simply went on top. This is a Green Heat Module installed by the leading UK biomass installer Wood Energy Ltd.
Always thinking outside the box.
Virgin round wood timber is sourced from local forests near to our network of over 10 local depots. We use high capacity chippers to convert the virgin round wood into premium grade wood chip. Its then chipped on site to either G30 or G50.
Our wood chip is then force dried in a purpose built state of the art drying environment at the local depot.
Once the wood chip moisture content is down to the optimum level its ready for dispatch to our clients. By carrying out this process in a controlled environment with complete quality control we remove the risk of contamination of the fuel.
For all your wood chip fuel enquiries please contact Chip Chip.
Chip Chip premium wood chip has been processed to maximise the energy output, we remove the fine particles and dry the chip to 20% moisture content to provide the optimum amount of energy (kWh) per tonne for your Biomass system.
Our low moisture content chip will significantly improve the efficiency of your biomass system and will also help to reduce maintenance costs too.
The key to biomass boiler efficiency
Less fuel. More output (kWh). Higher RHI payments.
Chip Chip is a consistent quality, high calorific wood chip fuel specifically produced to get the highest possible performance from biomass boilers. Dried to the highest specification to provide the maximum kWh per tonne, Chip Chip ensures that a customer’s boiler achieves optimum energy efficiency and payback.